Add Hotel
Hotels / New Hotel
Add a New Hotel
Hotel config is injected into the AI at the start of every support conversation.
🏨 Hotel Details
Basic Information
WiFi Network
Used in KB scripts as {ssid}
Used as {ssid_5ghz}
Used as {wifi_password}
Used as {device_limit}
Portal & Authentication
Used as {portal_url} — can be an IP address (e.g. 1.1.1.1) or domain
Type of captive portal / AAA system in use
NOC / controller access URL (not shown to guests)
Property Management System
e.g. Opera, Protel, Fidelio, Mews — helps AI understand room/guest lookup context
Support Contact
Used in escalation notifications
On-call support number
AI Settings
AI Remote Actions
Allow the AI to perform system actions (restart AP, check session, etc.). Disable if this hotel has not been onboarded to the NOC action system.
Cancel
🤖
AI Config Preview
What the AI receives per conversation
Session Variables
hotel_name —
ssid —
ssid_5ghz —
wifi_password —
portal_url —
device_limit 3
auth_system antlabs
pms_system —
engineer_email —
engineer_phone —
KB Script Placeholders
These placeholders in KB step scripts will be auto-replaced:
{ssid} {ssid_5ghz} {wifi_password} {portal_url} {device_limit} {hotel_name} {auth_system} {pms_system} {engineer_email} {engineer_phone} {room_number} {guest_name}
Yellow = operator-provided during conversation
AI Actions
● Remote actions enabled